We are currently building this page to be full of answers to frequently asked questions. If you cannot find the answer you are looking for please let us know by emailing concierge@pianobarsoho.com


IMPORTANT Information about the Soho Jazz Jam on Saturday 22nd July 2017.

Access to the Jazz Jam will be on Carlisle Street on Saturday 22nd July 2017 from 2pm onwards, gates to the Jazz Jam close at 7:30pm. The closest underground station is Tottenham Court Road.

Please note there will be increased security measures in operation. This includes compulsory bag searches at the entry to the Jazz Jam. With the exception of sealed plastic bottled water, no external food or drink is allowed in our licensed area. We reserve the right to refuse admittance to any person who refuses to be searched or are suspected to disturb the peace. These plans are in place to ensure everyone has a safe and enjoyable event.

The free registration ticket does not guarantee you (or your guests) entrance into the Soho Jazz Jam so please ensure that you (& your guests) arrive early and ensure you do not start to queue until your entire party has arrived. (This excludes purchased Silver & Gold VIP ticket holders).

VIP lanyards/wristbands are issued at the VIP registration point prior to entering the festival area. These must be worn and visible at all times when moving through the festival area and VIP venue.

Strictly no glass is to be allowed anywhere on the Soho Jazz Jam premise.

Strictly no illegal substances to be allowed anywhere on the Soho Jazz Jam premise.

Please note that by entering the Soho Jazz Jam you give your express consent to being photographed/filmed or sound recorded as part of the audience, and to your name, voice and/or likeness being included within any film, photograph, audio or audiovisual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world.  This may include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.

Strobe lighting and smoke effects may be used at the Event.

The Event is outdoors so you are strongly advised to bring appropriate footwear and clothing.

Please keep the street tidy, use litter bins provided.


If you can’t provide valid identification when asked, your ticket may be confiscated and you may be asked to leave the site.

So if you are lucky enough to look 21 or younger, please make sure that you bring an acceptable form of identification,

This Includes:

An in date photographic driver’s license or provisional licence,

A valid passport (not a photocopy). Out of date passports will NOT be accepted.

A Proof of Age Standards Scheme Card (showing the PASS hologram)

Anybody found to be using identification that is not their own will result in both the identification and their event ticket being confiscated. This may also result in prosecution for both the owner of the identification and the individual fraudulently attempting to use it.

On the spot checks will be in operation across the site at all times. Please ensure you keep your identification on you at all times.

The Soho Jazz Jam or the festival organisers will not accept responsibility for any personal injury or damage, howsoever caused, to any delegate except where any personal injury or damage is caused by the negligence of The Soho Jazz Jam or the Festival organisers, its employees or agents.

Please feel free to contact concierge@pianobarsoho.com with any other questions you may have about the event. Please note that this email will not be monitored on Saturday 22nd & Sunday 23rd July.


Facebook likes registered on the 22nd of July 2017 will be eligible for a free glass of Prosecco during the month of August at The Piano Bar Soho, one glass per like for Piano Bar Members (see how does your membership work? for more details). Redemption is at the discretion of the management.

How does your Membership work?

All our patrons are required to be members of the bar to access, membership for “one night only” can be purchased on the door for £5 or alternatively you can purchase membership on our website for £10 for the whole of 2017. You are not required to be a member to reserve a spot on our guest list, but entry is only guaranteed for Annual members, depending on capacity. The bar provides live music every night we are open and there are no additional live music charges. Your membership fees help keep live music “alive”. Thank You.


We do limit guest list registration online in advance to reduce your time in line, if you arrive at the bar within your specified time and you are an annual member you will be guaranteed entry*. Annual members can join the membership line and if we are at capacity you will be first in when another guest leaves. Annual membership can be purchased at pianobarsoho.com/membership

If you are not yet a member we ask that you purchase a “one-night only” membership for £5 these are limited to the capacity of the bar, so if we are full and you are not yet a member we sometimes can not accommodate you. 

On the odd occasion despite our best efforts there may be an occasion where we have to limit the annual membership line unexpectedly. We will do all we can to keep this to an absolute minimum.

* We reserve the right to eject or refuse entry to any guest not complying with our licensing practices set out by The City of Westminster.